Frequently Asked Questions (FAQ)

Index

General:
Purchasing:
Using Seagull Video Player:
The Playlists Window:
The View Window:

General

What is Seagull Video Player?

Seagull Video Player is an application for creating, managing, and viewing video playlists.

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How do I get Seagull Video Player?

Seagull Video Player can be downloaded and evaluated for thirty days. If you wish to continue using Seagull Video Player after the thirty day trial period, you must purchase it.

Seagull Video Player can be downloaded from here:
http://www.trinfinitysoftware.com/seagull.shtml

Seagull Video Player can be purchased here:
http://order.kagi.com/cgi-bin/r1.cgi?6DC&&

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Will Seagull Video Player run on my computer?

Seagull Video Player is available for Macintosh and Windows. Seagull Video Player for Macintosh will run on any PowerPC Macintosh. There is also a Carbon version of Seagull Video Player that will run on MacOS X. Seagull Video Player for Windows will run on any Windows 32-Bit operating system (Windows 98, Windows NT, Windows 2000, Windows Me, Windows XP, etc.).

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How can I get technical support?

If you require technical support for Seagull Video Player, send an email to:
support@trinfinitysoftware.com

Make sure to include "Seagull Video Player" in the subject.

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I can't find my serial number. What should I do?

If you have purchased Seagull Video Player but have not received a serial number or have lost your serial number then send an email to:
support@trinfinitysoftware.com

Make sure to send the email from the email address that you used to register.

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Purchasing

How much does a Seagull Video Player license cost?

Licensing Options For Seagull Video Player

Seagull Video Player licenses are available in three types: Single User License, Site License, and World-Wide Site License. Each type is explained below.

1) Single User License - A Single User License allows a single person to use the software on a single desktop computer and/or a single laptop computer. The cost for a Single User License is $19.95.

2) Site License - A Site License allows anyone in the organization making the purchase, within a 160 km (100 mile) radius of the purchasing location, to use the software. This includes people from that organization who are travelling but it does not include people with locations outside of the 160 km radius. The cost for a Site License is $199.95.

3) World-Wide Site License - A World-Wide License allows anyone in the organization making the purchase to use the software. The cost for a World-Wide Site License is $499.95.

If you are a registered Seagull Video Player 1.x user, you can purchase an update to Seagull Video Player 2.0 for $10.00.

Seagull Video Player licenses can be purchased online here:
http://order.kagi.com/cgi-bin/r1.cgi?6DC&&

Or with the Register application that comes with Seagull Video Player. Users without Internet access, or users that do not wish to pay online, should use the Register application.

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How Do I Purchase Seagull Video Player?

Seagull Video Player licenses can be purchased online here:
http://order.kagi.com/cgi-bin/r1.cgi?6DC&&

Or with the Register application that comes with Seagull Video Player. Users without Internet access, or users that do not wish to pay online, should use the Register application.

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How do I use the Register application to purchase Seagull Video Player?

Open the Register program and enter your name, your email address, your postal address, and the number of single user licenses you desire for each program you wish to purchase ( or Site or Word-Wide licenses). Save or Copy or Print the data from the Register program and send the data and payment to Kagi. More specifics on the Register program to follow. Kagi handles our payment processing.

If paying with Credit Card, you can email or fax the data to Kagi. Their email address is sales@kagi.com and their fax number is +1 510 652-6589. You can either Copy the data from Register and paste into the body of an email message or you can Save the data to a file and you can attach that file to an email message. There is no need to compress the data file, it's already pretty small. If you have a fax modem, just Print the data to the Kagi fax number.

Payments sent via email are processed within 3 to 4 days. You will receive an email acknowledgement and your serial number when it is processed. Payments sent via fax take up to 10 days and if you provide a correct internet email address you will receive an email acknowledgement and your serial number.

If you are paying with Cash or USD Check, you should print the data using the Register application and send it to the address shown on the form, which is:

Kagi
1442-A Walnut Street #392-6DC
Berkeley, California 94709-1405
USA

You can pay with a wide variety of cash from different countries but at present if you pay via check, it must be a check drawn in US Dollars. Kagi cannot accept checks in other currencies, the conversion rate for non-USD checks is around USD 15 per check and that is just not practical.

If you have a purchasing department, you can enter all the data into the Register program and then select Invoice as your payment method. Print three copies of the form and send it to your accounts payable people. You might want to highlight the line that mentions that they must include a copy of the form with their payment.

Kagi can not invoice your company, you need to act on our behalf and generate the invoice and handle all the paperwork on your end.

Please do not fax or email payment forms that indicate Cash, Check or Invoice as the payment method. As far as we know, there is still no technology to transfer physical objects via fax or email and without the payment, the form cannot be processed.

Payments send via postal mail take time to reach Kagi and then up to 10 days for processing. Again, if you include a correct email address, you will hear from Kagi when the form is processed.

If you do not have an email address, please enter your complete postal address so that we can send you your registration code. Also, if you do not have an email address, you must select the Postcard Receipt so that Kagi can inform you of your registration code. Kagi transmits the registration codes via email and paid postcard receipt only. Please remember, we do not know what country you live in, so please enter that into the postal address also.

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Who is Kagi?

Kagi is the company that handles our payment processing. Kagi provides secure online ordering and also accepts payment via email, snail mail, fax, and telephone.

Kagi accepts all major credit cards (Visa, MasterCard, American Express, Optima, Discover (Novus), Diner's Club, Eurocard, Carte Blanche, JCB). Kagi also accept checks, cash, purchase orders (when accompanied by a check) and money orders. They process orders in over 40 currencies from around the world.

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How Do I Get My Serial Number?

After you purchase Seagull Video Player though Kagi, Kagi will send you a receipt via email or snail mail, which will contain your serial number and isntructions for registering Seagull Video Player.

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Is there a discount when purchasing multiple user licenses?

Currently, there are no discounts for purchasing multiple user licenses. We do offer Site Licenses and World-Wide Site Licenses, which will allow you to use Seagull Video Player for a number of users at a fixed price. You can find more information about these licenses here.

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Using Seagull Video Player

There is a delay when I launch Seagull Video Player. How can I change this??

This delay is present in the evaluation version of Seagull Video Player. Once you purchase Seagull Video Player and enter your serial number, this delay will not occur.

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Seagull Video Player says I can't use a certain feature. How do I enable this feature?

Certain features are disabled in the evaluation version of Seagull Video Player. Once you purchase Seagull Video Player and enter your serial number, these features will be enabled.

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How do I enter my serial number?

When you launch Seagull Video Player, a dialog appears which has three buttons. One of these buttons is labeled "Enter Serial Number". Press this button to make a dialog appear where you can enter your serial number. Make sure to enter your name exactly as you did when you registered.

You can also bring up the serial number dialog by selecting "Enter Serial Number..." from the Apple menu on MacOS 8 - MacOS 9 or from the Seagull Video Player menu on MacOS X.

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How do I know what version of Seagull Video Player I have?

When you launch Seagull Video Player, a dialog appears. This dialog contains the version information.

You can also select the Seagull Video Player application in the finder, and select "Get Info -> General Information" from the "File" menu. A dialog will be displayed that contains the Seagull Video Player version.

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What file formats can be used with Seagull Video Player?

Any file format supported by QuickTime can be used with Seagull Video Player. A list of all of the file formats supported in QuickTime is available here:
http://www.apple.com/quicktime/products/qt/specifications.html

To allow still images or audio files to be added to your library, go to the "Files" tab in the Preferences dialog.

For the advanced user, Seagull Video Player provides a way to specify exactly which file types will be added when a folder is scanned. Go to the "Files" tab in the Preferences dialog and press the "Advanced" button.

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Can I use AppleScript with Seagull Video Player?

Yes. Starting with version 2.5, Seagull Video Player is scriptable. Sample AppleScripts are included in the downloadable archive.

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Where can I get video files?

There are many places to get videos from on the Internet. Here are some popular ones:

Apple - Apple's Quicktime site contains a large collection of movie trailers, some special interest videos, and unique content on QuickTime TV.
LimeWire - LimeWire is a free program that allows users to share files with thousands of other people. LimeWire is a popular place for all kinds of videos including music videos, sports clips, news, etc. If you are looking for something in particular, this is a great place to start.
Poisoned - Poisoned is another free file sharing program, with access to more networks than LimeWire.
Space.com - Space.com has a large collection of space related videos including lift-offs, shuttle missions, interviews, International Space Station coverage, and television and movie trailers.

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How can I change the volume?

With Seagull Video Player 2.0, you can control the system volume from within the application. Select "System Volume..." from the "Controls" menu. A dialog will appear in which you can raise or lower the system volume or mute it.

With Seagull Video Player 2.5, you can change the system volume using the System Volume window or using the Volume Up, Volume Down, and Mute menu items in the Controls menu. You can also change the volume of each individual video in the video's Information window. To get to this window, select the video, then press the "Information" icon in the Playlist window.

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The Playlist Window

How do I create a new playlist?

First, open the Playlists window by selecting "Show Playlists" from the "Window" menu. Then press the "New Playlist" button. A new playlist will be added to the list called "Untitled Playlist". You can change the playlist name by holding down the command key and clicking on it or by selecting "Rename Playlist" from the "File" menu.

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How do I change the name of a playlist?

First, open the Playlists window by selecting "Show Playlists" from the "Window" menu. You can change the playlist name by holding down the command key and clicking on the playlist name in the Source listbox or by selecting "Rename Playlist" from the "File" menu.

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How many playlists can I have?

You can have a virtually unlimited number of playlists.

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How do I delete a playlist?

First, open the Playlists window by selecting "Show Playlists" from the "Window" menu. Select the playlist you would like to delete, then press the "Delete Playlist" button.

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How do I add videos to my library?

First, open the Playlists window by selecting "Show Playlists" from the "Window" menu. Select the "Add Video" button. A dialog will appear that will allow you to select the file or folder that you wish to add. If you select a folder, it will be scanned for video files and all video files that are found will be added to the library.

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How do I move videos between my library and playlists?

There are three ways you can do this. First, open the Playlists window by selecting "Show Playlists" from the "Window" menu.

Copy and Paste: Select the videos that you would like to move. Then select "Copy" from the "Edit" menu. Bring up the playlist that you would like to add the videos to and select "Paste" from the "Edit" menu.
Drag-N-Drop to Playlist Window: If you have more than one playlist window open, you can move videos between the playlists by selecting the videos that you want to move and dragging them to the video list on other playlist window.
Drag-N-Drop to Source List: If you are in the main playlist window (the one with a list of playlists) you can move videos to another playlist by selecting the videos that you want to move and dragging them to the list of playlists (the "Source" listbox). Once you drop the videos on the list of playlists, you will be prompted to select a playlist to be the destination.

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How many videos can I have in a playlist?

You can have a virtually unlimited number of videos in each playlist.

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Can I move a video from one playlist to another?

Yes. See How do I move videos between my library and playlists?

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I want to add a lot of videos to a playlist. Do I have to add them one at a time or is there an easier way?

If you would like to add a number of videos, put all of the videos in a folder, then press the Add Video button and select that folder. Once you select a folder, it will be scanned for video files and all video files that are found will be added to the selected playlist.

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What kinds of video files can I add to a playlist?

Seagull Video Player will work with any video format supported by QuickTime. See What file formats can be used with Seagull Video Player?

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After I add a video to my library, is it ok if I move the file somewhere else?

No. If you move a video file after you have added it to your library, Seagull Video Player will not be able to find it. If you have to move the video file, remove it from the library, move the file, and then add it to the library again.

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Can I add different types of videos to the same playlist?

Yes. You can add any kind of accepted video file to a playlist. The video files do not have to be of the same type.

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How can I change the order of the videos in a playlist?

There are several ways of doing this:

Drag Reorder: If you are in List Mode, you can drag a video to a new position in the playlist.
Organize Menu: Select the videos that you would like to move and select "Move Up", "Move Down", or "Move To" from the "Controls->Organize" menu.
Command Keys: Select the videos that you would like to move and hold down the command key. Then press "U" to move the videos up, "D" to move the videos down, or "T" to move the videos to a specific position in the list.

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Can I have duplicate videos in a playlist?

Yes. If you would like to have the same video appear more than once in a playlist, just add it again.

If you would like to remove duplicate videos from a playlist, select "Remove Duplicate Videos" from the "Scripts" menu. You must be using at least Seagull Video Player 2.5.

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Can I put a video in more than one playlist?

Yes.

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Where are the playlist files kept?

The playlist files are stored in the "Playlists" folder, which resides in the same directory (folder) as the Seagull Video Player application.

Seagull Video Player stores this folder inside the application's bundle on MacOS X. To reach this folder, select the Seagull Video Player application, hold down the control key and select "Show Package Contents". Then navigate to Contents/MacOS/Playlists/.

Do not move the playlists or the Playlists folder. If you move them, Seagull Video Player will not be able to find your playlists.

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Does Seagull Video Player support Drag-N-Drop?

Yes. You can drag videos onto the application's icon or onto the Playlist window and they will be added to the library. You can also drag videos between playlist windows or onto the Source listbox to move them from one playlist to another.

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How can I change what information is displayed in the Playlist window?

Open the View Options dialog by selecting "View Options..." from the "Edit" menu. Here you can change how the playlist is displayed. The Appearance tab allows you to change the font face, size, and colors. The Columns tab allows you to change what columns get displayed in List Mode. The Video tab allows you to switch between List Mode and Thumbnail Mode and also allows you to change the size of the thumbnails. When you are done, press the "OK" button.

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How can I change the font that is used in the playlist window?

Open the View Options dialog by selecting "View Options..." from the "Edit" menu. Click on the "Appearance" tab. Here you can change the font, size, and style properties (Bold, Italic, Underlined) of the text used for this playlist. When you are done, press the "OK" button.

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How do I get the playlist to be displayed as thumbnails?

Open the View Options dialog by selecting "View Options..." from the "Edit" menu. Click on the "Video" tab. You can use the Display Mode popup menu to switch between Thumbnail Mode and List Mode. When you are done, press the "OK" button.

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How do I get the playlist to be displayed as text instead of thumbnails?

Open the View Options dialog by selecting "View Options..." from the "Edit" menu. Click on the "Video" tab. You can use the Display Mode popup menu to switch between Thumbnail Mode and List Mode. When you are done, press the "OK" button.

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I forgot what this video in my playlist is. Is there any way to find out what it is without playing the whole list?

Double click on the video in the list and it will be played in the preview area on the bottom left of the Playlists window.

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The View Window

How do I start playing my videos?

Select "Play" from the "Controls" menu.

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How do I stop playing?

You can press the space bar while playing to pause. Press it again to continue.

If you want to stop playing, select "Stop" from the "Controls" menu. If you stop, the playlist will start from the beginning next time you play it.

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How can I turn off looping?

Select "Loop" from the "View" menu to toggle looping.

If the "Loop" menu item has a check next to it, that means looping is on. If there is no check mark, looping is off.

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How can I switch between Full Screen and Window Mode?

Select "Present Video On Screen" from the "View" menu to toggle Full Screen mode.

If the "Present Video On Screen" menu item has a check next to it, then Full Screen Mode is on. If there is no check mark, then you are in Window Mode.

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How can I change the size of the window that the videos play in?

Fisrt, make sure the View window is the front most window or the only open window. The View window is the one with the picture of the seagull on it. Then, in the "View" menu go to the "Video Size" menu item. It has a sub menu which contains your video size options. Select "Half Size" to view the videos at half their original size. Select "Original Size" to view the videos at their original size. Select "Double Size" to view the videos at double their original size. Or you can select "Maximum Size" to view the videos at the largest size that will fit on your screen.

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How can I make the view window stay in the center of the screen?

Select "Keep Centered On Screen" from the "View" menu.

If the "Keep Centered On Screen" menu item has a check next to it, that means it is on. If there is no check mark, then it is off.

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How can I skip to the next video?

While the video is playing, select "Next Video" from the "Controls" menu. If you are in Full Screen mode, use the command key equivalent (Hold down the command key, which has an apple on it, and press the "N" key).

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How can I go back to the previous video?

While the video is playing, select "Previous Video" from the "Controls" menu. If you are in Full Screen mode, use the command key equivalent (Hold down the command key, which has an apple on it, and press the "H" key).

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How can I find information about the video that is currently playing?

Select "Current Video Information..." from the "Controls" menu. If you are in Full Screen mode, use the command key equivalent (Hold down the command key, which has an apple on it, and press the "I" key).

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How do I switch to a different playlist?

Open the Playlists window by selecting "Show Playlists" from the "Window" menu. Select a new playlist from the list of playlists by clicking on it. The new playlists will be highlighted. Then you can close the Playlists window or select "Play" from the "Controls" menu and the Playlists window will be closed automatically.

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Can I use the arrow keys while playing to move to the next or previous video?

Yes. Hold down the command key and press the left arrow to go back to the previous video. Hold down the command key and press the right arrow to move to the next video.

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Can I change the volume while playing with just the keyboard?

Yes. Hold down the command key and option key and press "U" to turn the volume up, press "D" to turn the volume down, or press "M" to mute.

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Have a question that is not answered in this FAQ? Send your question to: questions@trinfinitysoftware.com